Key control and company procedures

Within a big company or establishment like Sondela, with a lot of different departments, staff areas, guest areas, chalets, money, paper work and equipment, it is very important to have a good key system in place and in practice, and a procedure of the handeling of these keys.

It is very important that the correct autherized personal handle certain keys, to avoid theft, confussion, missing stock, unhappy guests and the loss of effective time management. Each department has a procedure of what and how they handle their keys, but it should always be signed in and out at the security offices.



Chalet/room keys should be well controlled between guests and reception. The guest must pay a deposit before he can receive the key, and bring the key back before we can give back his deposit. If maintenance needs a key for repair work, they have to sign it out at reception and sign it back in when returning the key. This way we always know where to find a missing key. If a key does get lost, immediately radio the main gate and housekeeping, if they do not have the key, you have to phone the guest, because he might have left with the key by mistake. If the key is not found, the locks of the door in question must be changed for safety and security reasons.

Storage areas

All storage rooms and offices are off limits to guests and unautherized staff members. These areas contain valuable and harmfull items/products/chemicals/equipment, which should only be used by autherized staff members who are trained to handle these kinds of material. That is why it is important to have a key system and control who handles the keys and where they are kept.
A guests' safety is very important to us and it is our responsibility to make them feel safe and at home, and avoid all hazards and possible disapointment and injuries.