This past 2 weekends I worked in the Guesthouse, haven't been there in a while, so it was a lot of fun and very refreshing, doing what I love... preparing rooms, welcoming drinks and canapés, receiving guests, checking them in, introducing them to our Country house and laying down the policies and procedures!
Preparing the dining area for the different meals different times of the day. We use the TABLE D'HOTE cover for our meals. serving the guests food and drink, clearing and cleaning work and serving area.
During the weekend guests would want to do some activities and it is one of our procedures to do the booking for the activity of the guests' choice for them at reception and make arrangements that they are picked up at the guesthouse, we want to make his or her stay as comfortable and pleasurable as possible.
Sundays can either be quick and relaxed or busy and never ending.This Sunday was one of the busy ones, we had 12 people for breakfast, everyone ended up eating almost at the same time, some guests had to go to the wildlife centre at 10, during breakfast another couple wanted to check out, so i had to sort out their bill and see them off, meanwhile another guest was sick, and cancelled going to the wildlife centre on the last minute, and then everybody checked out at the same time, talk about crisis control and time management! All in all the guests were happy and satisfied, and we received some wonderful feedback.After a long weekend that always makes it worth while.
Robyn and Natalie did the stock take of the wine cellar while John showed me how to finish the cash-up and balance the money on plus point and unires and how to see and show the amount of money that has to be paid to the kitchen for RESERVATION FOOD, this is food already paid for when the reservation was made.
After I dropped the cash-up, I sorted and cleaned the bar and office, and redid some filing of registration cards, stock sheets, order forms and activity/information pamflets. Working in a neat and tidy environment improves work performance and time management.
